The inbox stopped deciding the margin. The most valuable request gets answered first.
Email triage that ranks a logistics team's inbox by customer value and SLA, and drafts the replies.
Every
incoming request read, sorted and scored
5
signals in each priority score, SLA included
On-site
runs on the client's own servers
A logistics operator's quotes, bookings and complaints all landed across several shared mailboxes with no structure. Urgent requests from big customers sat next to newsletters, and the data couldn't leave the company's own servers.
The pieces that made it work.
Threads as work items
Every conversation grouped, classified (quote, booking, complaint, info) and its key details pulled out: routes, weights, dates, references.
Priority scoring
Each thread ranked by time waiting, customer value, request type, urgency and SLA.
Team board
A simple workflow from new to done, with assignment, so nothing gets answered twice or not at all.
Assisted replies
Drafts grounded in the thread and the company's own knowledge. The agent edits and sends, and the edits make it better.
Runs on their servers
Deployed on-premise with local AI models, so customer email stays in-house.
What changed.
- The most important email gets answered first, not the newest.
- Response times, SLA adherence and quote conversion tracked in one report.
- AI help without sending customer data to the cloud.
This is for you if...
- Quotes, bookings and complaints all land in shared inboxes.
- Your biggest customers wait behind newsletters and internal threads.
- Your team retypes details from emails into other systems.
- Customer data can't leave your own servers.
what it costs
Pro
from £4,950
Builds like this are Pro projects: a fixed quote up front, then from £249/mo to host, run and keep improving it. Not ready to commit? Start with a £950 discovery sprint: a working prototype of your workflow in a week, credited against the build.
Want one of these?
Tell us what takes your team too long. You'll get a straight answer and a fixed price.